Refund & Cancellation Policy

Every new account receives 7 days of access to all Pro features, with a daily limit of 10 new analyses, without entering a card and without any charge. The trial does not convert into a paid subscription by itself. When it ends, access to analyses is locked until you choose a plan; nothing is charged automatically.

Basic and Pro are subscriptions to digital content — access to the application and its analyses — offered in three billing periods: monthly (Basic 29 €, Pro 49 €), every 3 months (Basic 69 €, Pro 119 €) and annually (Basic 299 €, Pro 499 €). Prices include VAT where applicable; the price, currency and tax are shown on the Paddle checkout before you confirm payment.

A monthly subscription starts with a 7-day trial period: your card is registered at checkout and the first charge is made only when those 7 days end, unless you cancel before then. 3-month and annual subscriptions have no trial period and are charged immediately for the whole period in advance.

Subscriptions renew automatically at the end of the chosen period (month, 3 months or year) at the same price, until cancelled.

You can cancel your subscription at any time, without giving a reason, from your user profile inside the application on the Billing page (/app/billing), through the Paddle customer portal (link on the same page), or by e-mail to kontakt@betiqu.com.

Cancellation takes effect at the end of the current paid period: you keep full access until then and the next charge is not made. Cancelling during a monthly trial period stops the subscription before any charge is taken.

No partial refund is made for the remaining part of an already paid period, except in the cases described in sections 4 and 5.

Where consumer-protection law entitles you to it, you may withdraw from your first purchase within 14 days and receive a full refund, provided the Service has not been substantially used in that time (analyses opened, selections generated, tickets entered). By starting to use the digital content before the period expires you agree that the right of withdrawal lapses, to the extent permitted by law.

The right of withdrawal does not apply to renewals; you prevent a renewal by cancelling before the billing date.

If the same period was charged twice, or the Service was unavailable for most of a paid period because of a failure on our side, the amount is refunded in full, no questions asked.

Send your request to kontakt@betiqu.com with your account e-mail and the payment date. We reply within 2 business days. Approved refunds are executed by Paddle to the payment method you used; funds are usually visible within 5 to 10 business days, depending on your bank.

Before disputing a transaction with your bank, please contact us first at kontakt@betiqu.com: most issues are resolved immediately. An unjustified chargeback may lead to a temporary suspension of the account until the case is clarified with Paddle.

We do not refund payments because of match outcomes, betting losses or dissatisfaction with the accuracy of individual analyses: the Service is informational and does not guarantee winnings. We also do not refund periods during which the account was terminated for breach of the Terms of Service.

This policy may be updated; the new version applies from its publication in the application. Payments made before a change are governed by the version in force at the time of payment.